Shipping Policy

At Novory Home, we believe shopping for your home should be simple, convenient, and stress-free. From everyday essentials to thoughtful home upgrades, we're committed to making sure your orders are delivered safely and efficiently.

Please review our shipping policy below for information about shipping rates, processing times, delivery estimates, and order tracking.

1. Shipping Locations

Novory Home currently ships to the 48 contiguous United States and Washington, D.C.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

2. Shipping Rates

Enjoy FREE standard shipping on orders of $50 or more!

We offer simple, transparent shipping rates for all eligible orders within the contiguous United States.

• Orders of $50 or more: FREE standard shipping.

• Orders under $50: $4.99 flat-rate standard shipping.

Free shipping eligibility is determined by your order subtotal after discounts and before applicable taxes.

No additional standard shipping charges will be applied beyond the rates outlined above.

3. Order Processing

We work to prepare and ship your order as efficiently as possible.

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Processing includes order verification, preparation, and fulfillment before your package is handed over to the shipping carrier.

Once your order ships, you'll receive a shipping confirmation email containing tracking information.

Please note that processing times are separate from estimated shipping transit times.

4. Estimated Delivery Times

Once your order has shipped, standard delivery typically takes 5–10 business days.

Including order processing, most orders are estimated to arrive within approximately 7–15 business days from the date the order is placed, excluding weekends and holidays.

Delivery estimates may vary depending on your location, product availability, and shipping carrier.

While we work to ensure timely deliveries, occasional delays may occur due to weather conditions, carrier disruptions, peak shopping periods, or other unforeseen circumstances.

These delivery windows are estimates and are not guaranteed delivery dates.

5. Order Tracking

Once your order has shipped, you'll automatically receive a shipping confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to become available after your package has been dispatched.

If you have trouble accessing your tracking information or need assistance locating your order, please contact our customer support team.

6. Multiple Shipments

Some orders containing multiple items may arrive in separate packages due to product availability or fulfillment locations.

If your order arrives in multiple shipments, you may receive separate tracking information for each package.

You will not be charged additional shipping fees beyond those displayed at checkout simply because your order is shipped in multiple packages.

7. Lost, Delayed, or Damaged Packages

We understand how important it is for your purchases to arrive safely.

Delayed Packages

If your package has not arrived within the estimated delivery window, please review your tracking information for updates.

If you need further assistance, contact our customer support team, and we'll help investigate the delay.

Lost Packages

If your tracking information indicates that your package was delivered but you have not received it, we recommend checking your delivery area, mailbox, and with household members or neighbors.

If you're still unable to locate your package, please contact us so we can assist with investigating the shipment and determining the appropriate next steps.

Damaged Packages

If your order arrives damaged, please contact us at support@novoryhome.com with your order number and clear photos of the damaged item and packaging.

Our team will review your concern and assist with a replacement or refund, as appropriate, in accordance with our return and refund policy and applicable law.

8. Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at support@novoryhome.com.

We'll do our best to accommodate address corrections before shipment. However, once an order has entered fulfillment or has been shipped, address changes may not be possible.

Orders returned due to incorrect or incomplete shipping addresses will be reviewed on a case-by-case basis to determine available reshipping or refund options.

9. Contact Us

Have questions about shipping or need assistance with an order?

We're here to help make your Novory Home shopping experience as smooth as possible.

Email: support@novoryhome.com

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.

Thank you for shopping with Novory Home. We're excited to help you discover simple solutions that make your home more comfortable, functional, and enjoyable.