Returns & Refunds Policy

At Novory Home, we want you to shop with confidence. We believe finding thoughtful solutions for your home should be simple, convenient, and enjoyable.

If something isn't quite right with your purchase, we're here to help. Please review our return and refund guidelines below.

1. Return Eligibility

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a standard return, your item must:

• Be unused and in its original condition.

• Include its original packaging, accessories, and components.

• Include proof of purchase or a valid order number.

Items that arrive damaged, defective, or incorrect are handled separately under Section 4.

Certain products may be excluded from standard returns, as outlined below.

2. How to Request a Return

To initiate a return, please contact our customer support team at support@novoryhome.com within 30 days of delivery.

Please include:

• Your order number.

• The item you wish to return.

• A brief explanation of your return request.

• Photos of the item, if applicable.

Our team will review your request and provide return instructions if your item is eligible.

Please do not ship items back without receiving return instructions from our team. Return locations and procedures may vary depending on the product.

3. Return Shipping Costs

For returns due to a change of mind, personal preference, or an item no longer being needed, customers are responsible for return shipping costs.

For verified damaged, defective, or incorrect items, Novory Home will assist with an appropriate resolution, including a replacement or refund, without charging customers for shipping required to correct the issue.

Any applicable return shipping instructions will be provided after your request has been reviewed.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@novoryhome.com.

Include your order number and clear photos showing the issue, along with photos of the packaging when applicable.

Our team will review your concern and arrange an appropriate replacement or refund for verified qualifying issues.

We are committed to addressing these concerns fairly and efficiently.

5. Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 3–5 business days.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Any applicable deductions or nonrefundable charges will be communicated in accordance with this policy and applicable law.

6. Exchanges

At this time, Novory Home does not offer direct product exchanges.

If you would like a different item, color, or variation, you may request a return for your original purchase, subject to our return eligibility requirements, and place a new order.

If you received a damaged, defective, or incorrect item, please contact us for assistance with a replacement or refund.

7. Non-Returnable Items

Certain products may not qualify for standard returns, including:

• Gift cards, if offered.

• Items clearly marked as final sale, where permitted by law.

• Items that have been used, altered, or damaged after delivery, unless applicable law provides otherwise.

• Products specifically identified as non-returnable before purchase, where permitted by law.

Any product-specific return restrictions will be communicated where applicable.

These exclusions do not limit customers' rights under applicable consumer protection laws.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@novoryhome.com.

We'll do our best to accommodate cancellation requests before an order enters fulfillment.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

Eligible purchases may still qualify for a return after delivery under this policy.

9. Contact Us

Have questions about a return, refund, or order?

Our customer support team is happy to assist.

Email: support@novoryhome.com

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

Thank you for choosing Novory Home. We're committed to making your shopping experience as smooth and enjoyable as possible.