Frequently Asked Questions
Have a question? We're here to help! Explore answers to some of our most frequently asked questions about shopping with Novory Home.
Orders & Payments
How do I place an order?
Simply browse our collections, select your favorite products, and add them to your cart. When you're ready, proceed to checkout and follow the steps to complete your purchase.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at support@novoryhome.com. We'll do our best to accommodate your request, but changes may not be possible once your order has entered fulfillment.
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may vary depending on your location and payment provider.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on eligible orders of $50 or more, calculated after discounts and before taxes. For orders under $50, shipping costs are calculated at checkout.
Where does Novory Home ship?
We currently ship within the contiguous United States (the lower 48 states). We do not currently offer shipping to Alaska, Hawaii, U.S. territories, or international destinations.
How long will my order take to arrive?
Orders typically take 2–5 business days to process, followed by an estimated 5–10 business days for shipping.
Most orders are therefore estimated to arrive within approximately 7–15 business days. Delivery times may vary depending on the product, destination, and carrier.
How can I track my order?
Once your order ships, you'll automatically receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.
Why did I receive only part of my order?
Some items may ship separately due to fulfillment locations or product availability. If your order arrives in multiple packages, you may receive separate tracking information for each shipment.
Returns & Refunds
What if my item arrives damaged?
We're sorry if your item arrives damaged! Please email support@novoryhome.com with your order number and clear photos of the damaged item and packaging.
Our team will review your request and help arrange an appropriate replacement or refund.
Can I return an item if I'm not satisfied?
We want you to feel confident shopping with us. Return eligibility and instructions are outlined in our Return & Refund Policy.
When will I receive my refund?
Refund processing times depend on the circumstances of your return and your original payment provider. Please refer to our Return & Refund Policy for details.
Products & Shopping
How do I know which product is right for my home?
We encourage you to review each product's description, dimensions, features, and images before purchasing. Our goal is to help you discover practical solutions that fit your home and everyday needs.
If you have questions about a particular product, feel free to reach out!
Will products in my order arrive together?
Not necessarily. Some products may ship separately depending on availability and fulfillment location. You'll receive tracking details as your items ship.
Contact & Support
How can I contact Novory Home?
Our customer support team is happy to help with product questions, orders, shipping, and returns.
Email: support@novoryhome.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST.
We look forward to helping you make your home a little more comfortable, organized, and enjoyable.